Terugbetalingsbeleid
Refund Policy
Last updated: July 27, 2026
At PlainDaily, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
This Refund Policy applies to all purchases made through our website and does not affect any statutory rights available to consumers under applicable law.
1. 60-Day Money-Back Guarantee
We offer a voluntary 60-Day Money-Back Guarantee on eligible purchases.
If you are not satisfied with your order, you may request a return, replacement, or refund within 60 days of receiving your order.
To request a return, please contact us at:
Email: info@plaindaily.com
Please include:
- Your order number
- The name used for the order
- A brief description of the reason for your request
We will review your request and provide return instructions where applicable.
Please do not return any items without contacting us first, as unauthorized returns may not be accepted.
2. Return Eligibility
To qualify for a return under our voluntary guarantee:
- Your request must be submitted within 60 days after delivery.
- You must provide proof of purchase.
- The item should be returned in reasonable condition.
- We may request photographs or additional information before approving the return.
Normal wear resulting from reasonable inspection of the product does not automatically disqualify you from exercising your statutory consumer rights.
3. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- damaged,
- defective,
- incomplete, or
- different from what you ordered,
please contact us as soon as reasonably possible at info@plaindaily.com.
Where appropriate, we will provide a repair, replacement, refund, or another suitable remedy in accordance with applicable consumer protection laws.
4. Return Shipping
If your return request is approved, we will provide the appropriate return address and instructions.
The return address may differ depending on the product, warehouse, or fulfillment location.
Return shipping costs are handled as follows:
- If the return is due to our error, or because the item is damaged or defective, we will cover reasonable return shipping costs.
- For returns under our voluntary 60-Day Money-Back Guarantee where no defect exists, the customer may be responsible for return shipping costs unless otherwise required by law.
5. Refunds
Once we receive and inspect the returned item (where a return is required), we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Refunds are generally processed within 5–10 business days, although your bank or payment provider may require additional time before the funds appear in your account.
If you have not received your refund within 15 business days after approval, please contact us.
6. Exchanges
If you wish to exchange an item, please contact us first.
Where an exchange is not possible, we may recommend returning the original item (where eligible) and placing a new order.
7. European Union Right of Withdrawal
If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
To exercise this right, you must notify us by email before the withdrawal period expires.
After notifying us, you must return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw.
Refunds will be processed in accordance with applicable consumer legislation after we receive the returned goods or proof that they have been sent back.
You may be liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
Our voluntary 60-Day Money-Back Guarantee is offered in addition to—and does not limit—your statutory consumer rights.
8. United Kingdom Consumer Rights
If you are purchasing from the United Kingdom, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 remain unaffected by this Refund Policy.
9. Non-Returnable Items
Unless otherwise required by applicable law, the following items cannot be returned for hygiene, safety, or legal reasons after they have been opened or used where resale is not possible:
- Personal care products
- Custom-made or personalised products
- Gift cards
- Downloadable digital products
- Perishable goods
This section does not affect your statutory rights where goods are faulty, damaged, or not as described.
10. Fraud Prevention
We reserve the right to refuse refund requests where there is evidence of abuse of our returns policy, fraudulent activity, or where prohibited by applicable law.
Nothing in this section limits any mandatory consumer rights.
11. Contact
For all questions regarding returns, refunds, or replacements, please contact:
PlainDaily
Operated by Lubomír Štěpančík
Company Registration Number (IČO): 17599741
Email: info@plaindaily.com
Business Address:
Lubomír Štěpančík
Rokytnice 123
763 21
Czech Republic